GoldRush FAQ – Browse Common Questions & Answers

You must be at least 18 years old to register on GoldRush. Your date of birth is required during registration and proof of age may be requested during KYC verification.

Login Click the "Forgot Password?" option on the page. An OTP will be sent to your registered mobile number. Use it to set a new password. The whole process takes under 2 minutes.

No. Under GoldRush's policy, each person may only register one account. If multiple accounts are detected, all accounts may be closed and any funds forfeited.

KYC (Know Your Customer) is the identity verification process. You'll need to submit a photo of your national ID or passport. KYC is mandatory before large withdrawals and helps keep your account secure.

Contact support@goldrush.ws directly. Your mobile number can be updated through KYC verification — for security reasons, this cannot be done automatically.

Under our responsible gaming policy, your account can be temporarily or permanently closed. Email support with your reason. Responsible Gaming View details on the page.

Five consecutive incorrect password attempts will lock your account for 30 minutes. After that, try again. If the problem persists, clear your browser cache or switch to a different browser. If you're still locked out, contact support.

The minimum deposit at GoldRush is ৳500. This applies to both mobile banking (bKash/Nagad) and bank transfers.

Deposits are usually instant. Bank transfers may take 1–3 hours. If more than 3 hours have passed, email support@goldrush.ws with your transaction ID.

Mobile banking withdrawals (bKash/Nagad) are usually completed within 15–30 minutes. Bank transfers may take 1–24 hours. KYC verification is required for your first withdrawal.

The minimum withdrawal is ৳1,000. The daily maximum withdrawal limit depends on your account tier. Higher limits apply for High Roller members.

Withdrawals are typically rejected due to incomplete KYC, unmet bonus wagering requirements, or suspicious account activity. Contact support to find out the exact reason and get it resolved.

After logging in Financial Transactions This page shows a full history of all your deposits and withdrawals. You can also filter by date.

GoldRush does not charge any transaction fees. However, your mobile banking provider or bank may apply their own charges, as determined by the respective service provider.

Live betting means placing bets on a match in real time as it unfolds. Odds change moment to moment during the match, giving you the chance to make quick decisions and a more thrilling experience. Sports Betting View details on the page.

GoldRush uses Decimal odds format, which is easy to understand. For example, odds of 2.50 mean a ৳100 bet returns ৳250 (৳150 profit). You can change the format from your account settings.

The minimum bet is ৳50. The maximum bet limit depends on the event and your account tier. High roller members enjoy significantly higher limits — for details, High Roller See on the page.

Bets generally cannot be cancelled once placed. However, a "Cash Out" option is available on select events, allowing you to lock in a partial profit before the match ends.

If a match is cancelled or postponed, the stake for the affected bet will be refunded to your account within 48 hours. For live betting, if 50% or more of the match has been completed, the result stands.

After logging in Analytics On this page you can view your full betting history, win/loss statistics, best and worst performances, and expert tips.

The welcome bonus must be wagered 10x before withdrawal. For example, a ৳1,000 bonus requires ৳10,000 in bets before you can withdraw. See details Terms & Conditions See on the page.

Cashback is earned on a set wagering amount each week. Typically, 5% to 15% of net losses is returned as cashback. It's credited directly to your account and can be withdrawn without any wagering requirement.

Reload bonuses are offered to regular members on a weekly or monthly basis. Each deposit earns a bonus at a set percentage. Active members receive reload offers via email or SMS.

The free bet option will appear on your bet slip. Select "Use Free Bet" from the dropdown and the amount will be applied automatically. Free bets are typically valid for 7 days.

Yes! When a friend registers using your referral link and makes their first deposit, you'll earn a referral bonus. You can find your referral link in your account dashboard.

Go to the Security section in your account settings and enable the 2FA option. Choose either your mobile number or an authenticator app. Once enabled, an OTP will be required at every login.

Change your password immediately and log out of all devices. Then notify us at support@goldrush.ws. Our security team will investigate promptly.

No. GoldRush never sells or shares your personal information with third parties. Only the details necessary for payment processing are shared with the relevant service providers. Learn more Privacy Policy See on the page.

GoldRush will never call or message you asking for your password or OTP. Always log in from goldrush.ws. Do not click unknown links or share your password with anyone.

Email support@goldrush.ws with a full description of your issue. You'll receive a response within 48 hours. For urgent complaints, we aim to resolve the matter within 24 hours.

Yes. GoldRush's support team provides assistance in Bangla. You can reach us in Bangla via Live Chat, email, or any other channel. We have Bangla-speaking support staff specifically to serve our Bangladesh users.

Average Live Chat response time is under 2 minutes. Email queries are typically answered within 4–12 hours. For urgent matters, Live Chat is your best option.